E-Commerce | Concierge Service | (800) 209-7567

Shipping & Policies



Our Promise: Simple, Transparent Policies

Our policies are written in clear language. You won’t find confusing fine print or hidden fees here—just honest details to ensure you feel confident and secure in your purchase.

These policies are divided into two sections: one for large game tables (such as pool and shuffleboard) and another for smaller items that do not require large freight shipping.


Ship and Receive Date:

The estimated shipping lead time varies by product type:

  • In-Stock Large Game Tables
    (e.g., Pool Tables): Typically ships within 1-2 weeks, with delivery taking 5-10 business days in transit.

  • Custom Made Large Game Tables
    (e.g., Pool Tables): Estimated shipping lead time is 3-4 weeks, with delivery also taking 5-10 business days in transit.

  • Smaller Items and Accessories: Generally ship within 1 week. Delivery time may vary, typically ranging from 3-7 business days.

Carrier Delays
Shipping transit dates may be extended due to unforeseen circumstances. Carrier delays do not justify cancellation. Cancellations due to these delays will incur a 10% restocking fee and shipping costs.




Large Game Table Policy: 

(Pool Tables, Shuffleboards, Ping Pong, Foosball, and Air Hockey)

  • Cancelation Policy
    All custom tables are non-refundable after 48 hours of purchase. If a cancellation is made within the first 48 hours, a 3% processing fee will apply to cover credit card transaction costs. No refunds or returns will be accepted after the 48-hour window.
  • Measure Before Delivery
    Ensure the table fits through doorways, stairs, elevators, and into the intended room within 48 hours of purchase. For exact measurements, email us. No refunds will be issued if the table does not fit after 48 hours.
  • Truck Access
    It is the customer’s responsibility to ensure the delivery truck can access the property. If access is unavailable, the item will be delivered to the nearest curb, and the customer is responsible for moving it inside. It is heavy and you will need help. Any additional costs due to access issues will be charged to the customer.

  • Delivery Scheduling
    Once your order ships, you will receive the carrier’s contact details. The customer is responsible for scheduling and being present for delivery. Missed deliveries will result in holding fees, redelivery charges, or return of the item, with all associated costs charged to the customer. No refunds will be issued for missed deliveries.
  • Box Count:
    Count the number of boxes and pallets to ensure it matches the delivery receipt. Take photos of the boxes and pallets in front of the driver to prove that you did not receive the correct amount. Write on the POD that there are boxes/pallets missing and how many. If you sign without noting discrepancies of missing boxes and pallets on the POD, you acknowledge receipt of the product in full without missing boxes or packages, and void claims, considering the sale final.
  • Check for Box and Packaging Damage on Arrival:
    Inspect the packaging for visible damage such as dents, holes, tears, broken pallets, or water damage. Take photos of the damage to the boxes and pallets in front of the driver to prove that the damage happened prior to delivery. Write on the POD that there is damage and specify what it is. If you sign the POD without noting, you acknowledge receipt of the product in perfect condition and void claims, considering the sale final.
  • Check for Concealed Damage:
    Unbox your packages immediately and inspect for concealed damage. If there is damage, take photos.
  • Report Damage and Missing Boxes and Pallets:
    Report missing boxes, pallets, damaged boxes and pallets, and concealed damage within 24 hours with photos. Failure to report acknowledges receipt of the product in perfect condition and voids claims, considering the sale final.
  • Repair and Replacement
    If your item arrives damaged, we will assess it within 5 business days. If it is repairable, we will fix it; if it cannot be repaired, we will either replace it or issue a refund. Keeping the item allows us to resolve the issue efficiently.
  • Color and Materials
    Natural variations in wood grain, stain, or fabric are expected and do not qualify as defects. These characteristics make each piece unique and are not grounds for returns or refunds. We strive for color accuracy but cannot guarantee exact matches due to screen settings. If you are concerned about color, we offer swatches for $25 within 7 days of purchase. Failure to request a swatch means you accept the final product as-is, and color discrepancies will not be grounds for returns or refunds. 




  

 

 

Small Items and Accessories Policy

  • Cancellation Policy:
    Orders for small items and accessories can be canceled with no penalty before billing. If you cancel after billing but before shipping, a     10% restocking fee will apply. If your order has already shipped or been prepared for shipment, we’ll refund you minus all shipping costs and a 20% restocking fee.
  • Return Policy:
    If you need to return a small item or accessory, you have     10 days from the delivery date to request a return authorization code (RAC). The item must be in its original packaging and undamaged. You’re responsible for return shipping, and a 15% restocking fee will apply. The return must be in transit within 14 days of receiving the RAC. No returns will be accepted after that.
  • Box Count:
    Count the number of boxes and pallets to ensure it matches the delivery receipt. Take photos of the boxes and pallets bundled together to prove that you did not receive the correct amount.

  • Check for Exterior of Boxes and Pallets for Damage
    Inspect the packaging for visible damage such as dents, holes, tears, broken pallets, or water damage. Take photos of the damage

  • Check for Concealed Damage:
    Unbox your packages immediately and inspect for concealed damage. If there is damage, take photos.
  • Repair and Replacement:
    If your small item or accessory arrives damaged, we will assess it within     5 business days. If it is repairable, we will fix it; if it cannot be repaired, we will either replace it or issue a refund. Keeping the item allows us to resolve the issue efficiently.
  • Report Damage and Missing Boxes and Pallets:
    Report missing boxes, pallets, damaged boxes and pallets, and concealed damage within 24 hours with photos. Failure to report acknowledges receipt of the product in perfect condition and voids claims, considering the sale final.
  • Color and Materials: Natural variations in materials such as wood grain, stain, or fabric are expected and do not qualify as defects. These characteristics make each piece unique and are not grounds for returns or refunds. We strive for color accuracy but cannot guarantee exact matches due to screen settings. If you are concerned about color, we offer swatches for $25 within 7 days of purchase. Failure to request a swatch means you accept the final product as-is, and color discrepancies will not be grounds for returns or refunds.