E-Commerce | Concierge Service | (904) 257-6628

Receiving & Installation Instructions



Pre-Delivery 

  • Truck Access
    It is the customer’s responsibility to ensure the delivery truck can access the property. If access is unavailable, the item will be delivered to the nearest curb, and the customer is responsible for moving it inside. It is heavy and you will need help. Any additional costs due to access issues will be charged to the customer.

  • Delivery Scheduling
    Once your order ships, you will receive the carrier’s contact details via email. You are responsible for scheduling and being present for delivery. Missed deliveries will result in holding fees, redelivery charges, or return of the item, with all associated costs charged to the customer. No refunds will be issued for missed deliveries.


Upon Delivery  

    • Box Count:
      Count the number of boxes and pallets to ensure it matches the delivery receipt. Take photos of the boxes and pallets in front of the driver to prove that you did not receive the correct amount. Write on the POD that there are boxes/pallets missing and how many. If you sign without noting discrepancies of missing boxes and pallets on the POD, you acknowledge receipt of the product in full without missing boxes or packages, and void claims, considering the sale final.

    • Check for Box and Packaging Damage on Arrival:
      Inspect the packaging for visible damage such as dents, holes, tears, broken pallets, or water damage. Take photos of the damage to the boxes and pallets in front of the driver to prove that the damage happened prior to delivery. Write on the POD that there is damage and specify what it is. If you sign the POD without noting, you acknowledge receipt of the product in perfect condition and void claims, considering the sale final.

    • Check for Concealed Damage:
      Unbox your packages immediately and inspect for concealed damage. If there is damage, take photos.

    • Report Damage and Missing Boxes and Pallets:
      Report missing boxes, pallets, damaged boxes and pallets, and concealed damage within 24 hours with photos. Failure to report acknowledges receipt of the product in perfect condition and voids claims, considering the sale final.

    • Repair and Replacement
      If your item arrives damaged, we will assess it within 5 business days. If it is repairable, we will fix it; if it cannot be repaired, we will either replace it or issue a refund. Keeping the item allows us to resolve the issue efficiently.

     


    Professional Installation (if purchased)

    • Installer Coordination:
      We will email the installer's contact details. Contact the installer immediately to coordinate delivery and secure an appointment. Installers are booked weeks in advance, so securing the appointment is your responsibility. We do not handle scheduling.

    • Entrance, Elevators, Stairs:
      You are responsible for ensuring the installer has space to navigate. Measure entrances, stairs, and elevators in advance to confirm the table will fit. Discuss these details with the installer. If additional work is required due to unreported stairs or other obstacles.the installer cannot complete the job due to space constraints, you will also pay a fee for their time.

    • Schedule Failure:
      If you do not schedule the installer, we will refund the installation fee minus a 10% admin fee. Installation will then be your responsibility.

    • Installer Reschedule:
      If the installer cannot complete the installation as scheduled, we will find a replacement within one week. If we are unable to do so, we will refund the installation fee. This does not permit the cancellation or refund of your entire order.

    • Defects Upon Installation:
      Test the table before the installer leaves. If there is any damage or malfunction, take photos and video immediately and report it to us within 24 hours. Failure to report within this timeframe voids any claims, and the sale is considered final.