Pre-Delivery 

• Truck Access
  It is the customer’s responsibility to ensure the delivery truck can access the property. If access is unavailable, the item will be delivered to the nearest curb, and the customer is responsible for moving it inside. It is heavy and you will need help. Any additional costs due to access issues will be charged to the customer.
  
  
• Delivery Scheduling
  Once your order ships, you will receive the carrier’s contact details via email. You are responsible for scheduling and being present for delivery. Missed deliveries will result in holding fees, redelivery charges, or return of the item, with all associated costs charged to the customer. No refunds will be issued for missed deliveries.
  
  

• Box Count:
  Count the number of boxes and pallets to ensure it matches the delivery receipt. Take photos of the boxes and pallets in front of the driver to prove that you did not receive the correct amount. Write on the POD that there are boxes/pallets missing and how many. If you sign without noting discrepancies of missing boxes and pallets on the POD, you acknowledge receipt of the product in full without missing boxes or packages, and void claims, considering the sale final.
  
  
• Check for Box and Packaging Damage on Arrival:
  Inspect the packaging for visible damage such as dents, holes, tears, broken pallets, or water damage. Take photos of the damage to the boxes and pallets in front of the driver to prove that the damage happened prior to delivery. Write on the POD that there is damage and specify what it is. If you sign the POD without noting, you acknowledge receipt of the product in perfect condition and void claims, considering the sale final.
  
  
• Check for Concealed Damage:
  Unbox your packages immediately and inspect for concealed damage. If there is damage, take photos.
  
  
• Report Damage and Missing Boxes and Pallets:
  Report missing boxes, pallets, damaged boxes and pallets, and concealed damage within 24 hours with photos. Failure to report acknowledges receipt of the product in perfect condition and voids claims, considering the sale final.
  
  
• Repair and Replacement
  If your item arrives damaged, we will assess it within 5 business days. If it is repairable, we will fix it; if it cannot be repaired, we will either replace it or issue a refund. Keeping the item allows us to resolve the issue efficiently.